Delivery Options & Timeframes

Order Processing Time

All House of Kylo products are made to order. Our current processing time is 10 business days, unless otherwise communicated at listing, quote or invoice. Business days exclude weekends and public holidays. Please note that processing time is separate from delivery time.

Selecting Express Post at checkout does not reduce processing time. It only upgrades the delivery speed once the parcel has been dispatched.

Domestic Shipping (Australia)

All domestic orders are shipped via Australia Post.

Standard Post

Flat rate: $10
or FREE for orders over $150

Estimated delivery timeframe after dispatch:

• Same state: 2–4 business days
• Interstate: 3–6 business days

Express Post

Flat rate: $25
or FREE for orders over $150

Estimated delivery timeframe after dispatch:

• 1–3 business days Australia-wide

Delivery timeframes are estimates provided by Australia Post and may vary depending on location and seasonal demand.

International Shipping

We ship worldwide.

International shipping costs are calculated at checkout based on:

• destination
• parcel weight
• order value

Estimated delivery timeframes vary by destination and service used.

Typical delivery estimates:

• International Standard: 5–10 business days
• International Express: 3–6 business days

Customs processing may extend delivery times.

Tracking

All parcels include tracking where applicable.

Tracking details will be emailed to you once your order has been dispatched.

Delays

House of Kylo is not responsible for delays caused by:

• Australia Post network delays
• customs processing
• weather events
• peak seasonal demand
• incorrect addresses provided at checkout

Incorrect Addresses

Please ensure your shipping address is correct at checkout.

House of Kylo is not responsible for parcels returned due to incorrect addresses.

If a parcel is returned to us due to an incorrect address:

• re-shipping costs will be the responsibility of the customer.

Lost or Damaged Parcels

Once your order has been dispatched, it becomes the responsibility of Australia Post.

If your parcel is delayed, lost, or damaged:

• Contact Australia Post with your tracking number
• Notify us so we can assist where possible.

Customs & Import Fees (International Orders)

International orders may be subject to:

• customs duties
• import taxes
• handling fees

These charges are determined by the destination country and are the responsibility of the customer. You can see these fees at checkout. 

GST is collected for all Australian purchases.

Unclaimed Parcels

If a parcel is:

• unclaimed
• refused
• returned to sender

The customer will be responsible for additional postage costs to resend the order.

Delivery Estimates

Australia Post delivery estimates can be viewed here:
https://auspost.com.au/parcels-mail/calculate-postage-delivery-times