Privacy Policy
House of Kylo
Last updated: March 2026
This Privacy Policy describes how House of Kylo collects, uses, and protects your personal information when you visit or make a purchase from our website.
Information We Collect
When you visit our website or place an order, we may collect certain information including:
- Name
- Email address
- Billing and shipping address
- Phone number
- Payment details (processed securely through our payment providers)
- Order details
- Personalisation information submitted for custom products
We may also automatically collect certain technical information when you visit our website, such as:
- IP address
- Browser type
- Device information
- Website usage data through cookies and analytics tools
How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders
- Communicate with you regarding your purchase
- Provide customer support
- Deliver personalised products based on information you submit
- Improve our website and services
- Prevent fraud or misuse of our services
- Send marketing emails if you have opted in to receive them
Payment Information
Payment details are processed securely through our payment providers and are not stored directly by House of Kylo.
Sharing Your Information
We may share your information with trusted third-party services required to operate our business, including:
- Payment processors
- Shipping providers
- Shopify platform services
- Duty and tax calculation services (such as Zonos)
- Website analytics tools
These providers only receive the information necessary to perform their services.
International Orders
For international orders, information required for shipping and customs processing may be shared with shipping providers and customs authorities where required.
Customer Content
If customers submit photos, reviews, or content through:
- Our website
- Etsy
- Reviews
- Social media interactions
House of Kylo may use this content for product creation, marketing, or promotional purposes.
Data Security
We take reasonable precautions to protect your personal information and ensure it is not improperly lost, accessed, disclosed, altered, or destroyed.
Your Rights
You may request access to the personal information we hold about you or request corrections where necessary.
To do so, please contact us.
Contact
For privacy-related enquiries please contact: