Shipping Policy

House of Kylo

Last updated: March 2026

This Shipping Policy outlines processing times, delivery methods, and shipping responsibilities for orders placed with House of Kylo.

Our current processing time is 10 business days unless otherwise specified on the product page.

Processing time refers to the time required to manufacture your product before shipment.

Selecting express shipping at checkout does not speed up processing time.

Urgent orders may be available for certain custom projects upon request and approval prior to production.

All domestic orders are shipped via Australia Post.

Standard Shipping
$10 flat rate
FREE for orders over $150

Express Shipping
$25 flat rate
FREE for orders over $150

Shipping costs include packaging, handling, and tracking where applicable.

Delivery timeframes are estimates provided by Australia Post and are outside of our control.

House of Kylo ships worldwide.

International shipping costs are calculated at checkout based on:

International orders may be subject to import duties, taxes, or customs charges.

These charges are the responsibility of the customer.

Where applicable, duties and taxes may be calculated and collected at checkout through our duty and tax provider (Zonos).

House of Kylo is not responsible for additional charges imposed by customs authorities.

Customers are responsible for ensuring their shipping address is correct at the time of purchase.

House of Kylo is not responsible for orders returned due to incorrect or incomplete addresses.

If a parcel needs to be resent, additional shipping charges may apply.

Delivery estimates provided by carriers are not guaranteed.

House of Kylo is not responsible for delays caused by:

If your parcel appears to be lost in transit, please contact us so we can assist in lodging an enquiry with the shipping provider.